How can we help?
Get answers to common questions on all things AffiliateBase
Getting Started
Quick Start Guide
Get your affiliate program up and running in 5 minutes
Connecting Your Stripe Account
Step-by-step guide to connecting Stripe with AffiliateBase
Adding the Tracking Script
Install the AffiliateBase tracking script on your website
Creating Your First Affiliate
Invite affiliates and set up their referral links
Testing Your Integration
Verify your AffiliateBase setup is working correctly
Integration
Script Installation Methods
Compare CDN and npm installation options for the tracking script
Stripe Checkout Integration
Track conversions from Stripe Checkout Sessions
Stripe Payment Links Integration
Automatic affiliate tracking with Stripe Payment Links
Coupon Code Tracking
Track affiliate referrals using promo codes
Form Integration
Capture referral data in form submissions for lead tracking
Managing Affiliates
Inviting Affiliates
How to invite and onboard affiliates to your program
Affiliate Dashboard Overview
What affiliates see in their portal and how they track performance
Setting Commission Rates
Configure commission structures for your affiliate program
Approving & Rejecting Affiliates
Manage affiliate applications and maintain program quality
Affiliate Tiers & Groups
Organize affiliates and reward top performers with tiered commissions
Tracking & Attribution
How Attribution Works
Understanding how AffiliateBase tracks and attributes conversions to affiliates
Tracking Parameters
URL parameters for affiliate link tracking
Cross-Domain Tracking
Track referrals across multiple domains and subdomains
Conversion Tracking
How purchases are tracked and attributed to affiliates
Attribution Window
Configure how long affiliates get credit for referrals
Payouts
Account & Billing
Troubleshooting
Script Not Loading
Troubleshoot issues with the AffiliateBase tracking script
Conversions Not Tracking
Troubleshoot why conversions aren't appearing in your dashboard
Stripe Webhook Issues
Diagnose and fix Stripe webhook delivery problems
Affiliate Link Issues
Troubleshoot problems with affiliate referral links